Werkgebied Jeffrey Moya 2025-06-06T07:30:18+02:00

Werkgebied

Name: Verhuisbedrijf Snelle Jongens
Brand: Verhuisbedrijf Snelle Jongens
SKU: Verhuisbedrijf Snelle Jongens
Rating: 4.8 (570 reviews)

Utrecht

Gelderland

Flevoland

Overijssel

Drenthe

Zeeland

Friesland

Limburg

Groningen

Uitstekend

Gebaseerd op 582 recensies

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İrem Mendilcioğlu

It was my first time moving. It was really comfortable and easy. Team Fa helped me and they were really good. It was really fast and everything was really great. Thanks to them 🙂

Enaya Basel

Verhuisbedrijf Snelle Jongens heeft de verhuizing vlot en naar volle tevredenheid uitgevoerd.

A. B.

I regret having to leave this review, but the company’s handling of my case, particularly by Kate, has been deeply unprofessional, evasive, and legally questionable.

The move itself began poorly. The first representative arrived late and by himself. When I asked where the other two movers were, he informed me they were also going to be late, significantly reducing the time available to complete the job within the quoted three-hour window. I also asked the representative about the mattress covers we paid for, which were nowhere to be seen. He admitted they had been forgotten.

After the move was completed (with some damage to our belongings), I contacted Kate to raise concerns about the missing mattress covers and the fact that we had been charged more than the quoted amount. She acknowledged the issue and, after weeks of chasing, confirmed that a partial refund would be issued due to the poor experience. I accepted this resolution. She then requested my bank details and provided a date for the refund to be processed, actions which, under Dutch law (Article 6:217 BW), constitutes a binding agreement.

That day came and went with no partial refund. When I followed up, the company abruptly reversed its position, claiming the refund was merely “preliminary.” This is not only incorrect, it’s misleading. I relied on that promise in good faith, as any reasonable customer would.

To make matters worse, I was charged more than the quoted amount without any revised invoice or itemised breakdown. Despite repeated requests, no explanation has been provided for the discrepancy or for the undelivered mattress covers that were clearly included in the original quote.

Kate’s responses have been consistently evasive, heavily reliant on AI-generated legal phrasing, and entirely lacking in the accountability one would expect from someone in her position. While AI tools can assist in communication, they cannot replace a proper understanding of consumer law or the ethical obligation to resolve disputes transparently and fairly.

I will now proceed to file formal complaints with:
- De Geschillencommissie
- ACM ConsuWijzer
- Het Juridisch Loket

This experience has been a textbook example of how not to handle a customer complaint. I strongly advise others to proceed with caution, document everything in writing, and be prepared to escalate if necessary.

Here Is Maria

Very nice team Fa Jose and Henky, super fast super carefully with the things, i truly recommend this service!! i didnt need to worry about anything, was perfect! 5 start service.

Martin Limburg

Onprofessioneel en onbeschoft bedrijf. Helaas ging er bij onze verhuizing veel mis. De verf van de trapleuning en de vloer waren beschadigd. Daarnaast de poot van een kast afgebroken. De enige vergoeding die zij bereidt waren te geven is een schilder om de trapleuning te herstellen. Voor vloeren zijn zij niet verzekerd en dus geven ze geen vergoeding. Met andere woorden, ze kunnen de vloer vernielen maar zijn niet aansprakelijk! Aangetekende post accepteren ze niet. Kortom een zeer onbeschoft bedrijf!!

Reactie van de eigenaar:Beste Martin, Bedankt voor uw feedback. Wij vinden het jammer om te horen dat u niet tevreden bent met de voorgestelde oplossing van onze verzekeraar. Wij zullen uw opmerkingen intern bespreken om te bekijken of wij tot een passende oplossing kunnen komen. Met vriendelijke groet, Verhuisbedrijf Snelle Jongens